Email to Ticket
Distribute tickets evenly across agents using customizable round-robin logic. Balance workloads and improve response times.
Key Features:
- Automatic email-to-ticket conversion
- Track every customer interaction
- Faster response and resolution management
Whatsapp to Ticket
WhatsApp messages are converted into tickets automatically, ensuring every conversation is tracked and resolved efficiently.
Key Features:
- Convert chats into support tickets
- Centralized conversation tracking
- Improve customer response efficiency
Call to Ticket
Automatically converts every customer support call into a ticket, ensuring no request is missed and response times are tracked.
Key Features:
- Automatic call-to-ticket creation
- Never miss support requests
- Monitor response and resolution times
Round-Robin Assignment
Distribute tickets evenly across agents using customizable round-robin logic.
Key Features:
- Balanced ticket distribution
- Reduce agent workload overload
- Improve support team productivity
Role-based ticket routing
Automatically route tickets based on user roles and permissions.
Key Features:
- Route tickets to right teams
- Permission-based ticket assignment
- Faster issue handling workflows
Team-Centric Ticket Queues
Organize tickets by department or teams for better collaboration.
Key Features:
- Department-wise ticket organization
- Better team collaboration
- Improved ticket visibility and ownership
Least-Busy Agent Prioritization
Assign tickets to agents with the lowest workload automatically.
Key Features:
- Smart workload-based assignment
- Optimize agent utilization
- Faster customer response times
Active User-Based Assignment
Assign tickets only to available and active users in real-time.
Key Features:
- Assign only to active agents
- Real-time availability checks
- Prevent missed ticket assignments